Privacy Policy

Introduction

Harbor Puffin ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website harbor-puffin.com or use our services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a quote or consultation
• Subscribe to our newsletter
• Communicate with us via email or phone

This information may include:

• Name and contact details (email address, phone number)
• Property address and details
• Information about your energy consumption and requirements
• Payment and billing information (when applicable)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process quotes and manage customer relationships
• Improve our website and services
• Send relevant communications about our services (with your consent)
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., installation partners, payment processors)
• Professional advisers (lawyers, accountants) when necessary
• Government authorities when required by law

All third parties are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymise it.

Your Rights

Under Australian Privacy Principles, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: Level 12, 345 George Street, Sydney NSW 2000, Australia